Terms and Conditions

We sell books about concrete and related topics from a variety of publishers. Ordering from The Concrete Bookshop is easy – just follow the guidelines.

All advice or information from The Concrete Society is intended for those who will evaluate the significance and limitations of its contents and take responsibility for its use and application. No liability (including that for negligence) for any loss resulting from such advice or information is accepted by The Concrete Society or its subcontractors, suppliers or advisors. Readers should note that publications are subject to revision from time to time and should therefore ensure that they are in possession of the latest version.

The Concrete Bookshop is wholly owned by The Concrete Society www.concrete.org.uk and operates under the following terms and conditions:

Selecting 

Use the ‘Search’ function to find what you are looking for, or alternatively browse through the different subject areas or click on the logos. Each publication is summarised on our website. Further information can be supplied on request.

When you have made your selection click ‘Add to basket’ and follow the instructions. 

Ordering
  
There are a number of ways you can place your order: 
  

• Online – pay securely online 
• Telephone – complete your selection then call us on +44 (0) 1276 607140 and we will take your credit or debit card order details over the phone ( Monday – Friday: 9am – 5pm).  

If for any reason we cannot accept your order we will contact you by telephone or email.

Delivering 
  
You will be asked for the delivery address. Postage charges are dependent on the weight of the order this will be added automatically added at the checkout stage.
 
Please phone or email for special arrangements. Subject to stock availability orders received before mid-day should be despatched the same day.
 
We will endeavour to ensure your order is despatched in accordance with the above but we shall be under no liability for loss or delay arising out of causes beyond our control.
 

Paying
  
You can make payment to us by one of the following methods: 
  

• Credit / Debit cards – VISA / MASTERCARD / DELTA / SWITCH. You can pay by credit or debit card if placing your order by telephone, post or online
• Cheques which must be in pounds sterling and drawn on a UK bank are payable to ‘The Concrete Bookshop’
• Bank draft or payment by electronic transfer may be made directly to our bank. Please email us for details. Note that you must accept bank charges.

 
Please note that either payment or a company Purchase Order is required before we despatch orders.

VAT: Books are currently zero rated but other items from The Concrete Bookshop such as software are liable to VAT at prevailing rate. 


Pricing
  
All prices are displayed in pounds sterling and do not include postage and packing costs or VAT (if applicable).

We operate a generous discount scheme for members of The Concrete Society on most publications from The Concrete Society and British Cement Association. We also offer special discounts for booksellers, academics and bulk purchases – please contact us for details. 


Non availability 
   
If you place an order for an item that is temporarily out of stock then we will inform you within 7 days. These items will be supplied as soon as they become available. 


Returns and Refunds 
 
We will accept books for return and refund within 30 days of date of invoice providing you either email us or telephone +44(0) 1276 607140 to make arrangements for your return if: 
  

• The book was found to be damaged, faulty or incomplete (missing pages). We will either replace the book or give you a full refund including postage and packing costs. The replacement or refund will be made on receipt by us of the original copy
• The book was incorrectly supplied and we have made a mistake in fulfilling your order. We will either replace the book with the correct copy or give you a refund including postage and packing costs providing the incorrectly supplied copy is returned in pristine unmarked condition.

  
We cannot accept the following returns: 

• Books that do not meet your requirements. Please ensure you select the correct title before ordering
• CD-ROM, DVD, video, software or a computer file that has been downloaded from the website